"Nothing like a crisis to change people's habits," he said. "People will find online purchasing and activities are easier and more convenient than schlepping down to a brick-and-mortar store."
"I think it's a smart idea," Cantor said. "They're going where I think the future of retail is going to be."
"It's keeping the lights on," she said. "It's a considerable drop in business so it's not something we could survive on but it's helping us get through this time."
Panettieri said online shopping has helped with expanding the store's reach. However, she looks forward to reopening when given the go-ahead as she said online isn't sustainable long term as the sole source of income.
"We feel like we've opened our base past Queens and New York City," she said. "Online will be an invaluable part of our business but it certainly won't be the bulk of the business."
Right now, the Facebook Shops feature is free for businesses to use. And developers are exploring ways for users to link loyalty programs with stores as a way to incentivize online shopping.