At around 2:45 p.m., riders on the train heading from Jamaica Center to 121st Street in Queens said they heard a loud bang and the ear-splitting sound of metal scraping against metal, followed by the smell of smoke.
"We saw something flying from the very back cart," said one rider, "and all of us were scared, and we were like what’s going on. People thought the track was broken."
MTA says the train experienced mechanical issues near 131st and forced them to call firefighters, who used a ladder to board the train and evacuate passengers.
One rider reported that they waited three hours to get out of the disabled train, without any direction from the MTA or the conductors.