Uber makes it easier for riders to see their own rating
NEW YORK (FOX5NY) - Transportation company Uber is making it easier for riders to see how drivers are rating them.
A rider’s rating now will be displayed right under their name in the app’s menu. It was several clicks into the app previously.
Uber says that drivers might rate them low for eating in the car or simply slamming the door.
Uber says it hopes the update will remind riders that mutual respect between passengers and drivers is an important part of the experience.
It is also changing pool ratings for the ride-hailing service, according to a blog post.
Now, when riders rate a pool trip less than 5 stars, they can select additional reasons why. And when the reason is something like the route or co-rider behavior, Uber won’t count the rating toward the driver’s average.