What caused the global Microsoft outage? Outlook and teams down for millions

Millions of users worldwide were left unable to send or receive emails or access workplace tools following a massive Microsoft outage that began Thursday afternoon. At the peak of the disruption, nearly 130,000 users reported issues with Outlook alone, alongside widespread problems across Microsoft 365, Teams, and Copilot AI. Microsoft confirmed the outage was not caused by a cyberattack, attributing the crash to a cluster of overloaded servers failing automated health checks during updates and load balancing. FOX 5 NY's Jessica Formoso has the latest.