Wells Fargo customer loses $4,000 hours after depositing check, bank denies fraud claim

Wells Fargo customer loses thousands in scheme

Just hours after depositing a big time check to her Wells Fargo account, a Houston woman says almost half of it was stolen and the bank is not giving it back.

HOUSTON - The timing in this case is eye-opening. About nine hours after Willie Delane deposited a $10,000 check, she got a text that claimed to be Wells Fargo questioning a transaction.

Wells Fargo loses thousands after depositing check at bank branch, bank says money will not be returned

The backstory:

"I've been with Wells Fargo for so long years and years," Willie said.

She even has Wells Fargo on speed dial.

On September 15, just after 1:30 p.m., she said she deposited a $10,000 life insurance check at the Wells Fargo branch on Woodforest.

About nine hours later, she got a text from what appeared to be Wells Fargo questioning a transaction.

"I jumped out of my bed. I went and got my phone, and I called customer service," said Willie.

She says she was assured her account was closed, and she would be getting a new debit card.

The next morning, she noticed more than $4,000 was gone from her account.

In letters, Wells Fargo says she made the transactions and the money will not be returned.

She says all she did was deposit a check.

"I'm going to fight for this," Willie said. "It's my money."

The other side:

A spokesperson for Wells Fargo says the bank is continuing to investigate.