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Uber testing 2 minute wait time before charging customers

Published  April 28, 2016 7:51am EDT
Business
FOX 5 New York

NEW YORK (FOX 5 NY) - Car service app Uber says it is experimenting with charging customers if their driver is still waiting two minutes after arrival.

According to published reports, Uber officials say the move will compensate drivers for their time. The company is also charging a cancellation fee if a customer cancels a pickup two minutes after a request.

Uber had been giving customers a five minute window to cancel.

Fees can range from $5 to $10.

The pilot program is taking place in Phoenix, Dallas, New Jersey and New York City for now.

The two-minute grace period has already been the policy for uberPool rides where multiple passengers split the cost of a trip.