Southwest pilot: 'There's a hole and someone went out'

- Incredible cell phone video from inside a Southwest Airlines Boeing 737 shows oxygen masks hanging from the ceiling.

Not long after taking off from LaGuardia Airport, Flight 1380, carrying 144 passengers and five crew members, was cruising at 32,000 feet when the left engine exploded. Shrapnel from the engine hit a window, breaking it open mid-flight, causing a woman to be partially sucked out.

Several of the passengers jumped into action and pulled her back in, according to Matt Tranchin, who was on the flight.

The captain kept it together while telling air traffic control that a passenger was pulled into the broken window.

Pilot: They said there's a hole and someone went out.

ATC: I'm sorry, you said there's a hole and somebody went out?

But the woman didn't survive. She was identified as Jennifer Riordan, a mother of two from New Mexico and vice president of community relations for Wells Fargo Bank.

Southwest Airlines confirmed that one person was killed. The airline released a condolence video Tuesday afternoon.

"This is a sad day. And on behalf of the entire southwest family, I want to extend my deepest sympathies for the family and the loved ones of our deceased customer," Southwest CEO Gary Kelly said in the video. "They are our immediate and primary concern and we will do all that we can to support them during this difficult time and the difficult days ahead."

Southwest also praised the crew members on board, especially hero Captain Tammie Jo Shults, who stayed calm while landing the plane at Philadelphia International Airport with just one working engine. 

Pilot: OK, could you have the medical meet us there on the runway as well? We've got injured passengers.

ATC: Injured passengers, OK. Is your airplane physically on fire?

Pilot: No it's not on fire but part of it's missing.

NTSB investigators spent the day examining the damaged engine and are looking at a broken fan blade as a possible cause.

"There is evidence of metal fatigue where the blade separated," Chairman Robert Sumwalt said.

He added that the NTSB recovered parts of the engine about 70 miles northwest of Philadelphia. He also said that the NTSB's lab in Washington was analyzing the flight's recorders.

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