Text hotline gets English plea for help, replies in Mandarin

NEW YORK (AP) -- A texting hotline for New York City residents with mental health problems has gotten off to a rough start, with some people who asked for help in English getting responses in Mandarin.

Under the NYC Well program, people in crisis can text "Help" to a hotline number to be connected with counselors.

But the Daily News says (http://nydn.us/2eWzZ1I) one of its reporters who texted "Help" to test the hotline got an answer back in Mandarin.

The newspaper says after several attempts the reporter got instructions to text 1 for English but when the reporter did that the service didn't respond. Instead, the service sent the same message to text 1 for English.

A spokesman for the city Department of Health says the problem was resolved early Friday.



Copyright 2016. The Associated Press. All rights reserved. This material may not be published, broadcast, rewritten or redistributed.

Up Next:

  • Popular

  • Recent

Stories you may be interested in - includes Advertiser Stories